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This is Noan Privacy Policy

General Information

We care deeply about your privacy. Below you will find information about how we process your personal data when you are using our website. This includes any information relating to an identified or identifiable natural person, including name, address, email address and others.

Who is the controller

NOAN S.À R.L-S (32 avenue Victor Hugo, L-1750, Luxembourg, hello@thisisnoan.com, represented by the managing directors Annamaria Nickels and Natalia Naomi Oka) is the data controller within the meaning of Article 4 (7) of the EU General Data Protection Regulation (GDPR).

What if you contact us via email

When you contact us via email, it is necessary to process the data you share with us (e.g. email address, name, address) in order to respond to your inquiry. We will delete this data when it is no longer necessary this response. However, there are instances where we are required by law to maintain your data for a certain period of time. In such cases we will limit the processing of your data to the purpose defined by the law.

How we use service providers for processing your data on our behalf

For individual features of our services it can be necessary to employ external service providers (data processors) with the processing of your data. We have carefully selected and commissioned these service providers. Our instructions are binding for them and we regularly review their compliance. Below we will describe in detail when we rely on service providers, the relating storage period criteria and if they are operating outside the European Economic Area (EEA).

Your Rights

Relating to the processing of your personal data you have the right to request from us access to and rectification or erasure of your personal data or restriction of processing concerning your data or to object to processing of your data as well as the right to data portability. Furthermore, you have the right to lodge a complaint with a competent supervisory authority.

Our Online Store

When you order something from our online store, it is necessary for us to collect and process your information. Information necessary for contractual purposes are specified as such but you can voluntarily provide further information to help us provide a better service for you.
Your personal data is processed to complete the order and ship the product to you. We forward your uploaded pictures and your shipping address to our external print and shipping service provider in order to have your product printed and shipped to you.
While processing your payment we forward your payment details to our external payment service provider.

During checkout you can also choose PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg) to make a payment. Doing so will redirect you to a PayPal Website to complete the payment process. PayPal will collect and process your personal data according to their privacy policy.
By selecting PayPal as payment method and continuing with the checkout you consent to fowarding payment related personal information to PayPal for this purpose. Please take note of their privacy policy:

We can further use the information you provided during checkout to inform you about our other products that might be of interest to you or to send you technical information via email.
You can voluntarily create an online store account to maintain your data (e.g. name, shipping address, e-mail address, orders / pictures uploaded) for further shopping. If you create an account during checkout or under “Login” on our website your personal data will be stored on servers hosted by our external service providers.
We are legally required to maintain your payment, order and address information for the duration of ten years. If applicable and necessary we restrict the processing of your data so that it will only be used to comply with these legal requirements. You can delete any other personal data, including your online store account, at any time by sending an email to hello@thisisnoan.com.

Legal basis for processing of this data is Article 6 (1) (b) GDPR.

Cookies & Other Data We Process While You Are Just Visiting Our Website


Our website uses cookies, to help provide you with the best experience. Cookies are small text files that are placed on your device when you browse our website. At any time, you can delete cookies placed by us or configure in detail how cookies are placed on your device by adjusting your browser settings. There you can choose to stop accepting third-party cookies or all cookies. Doing so however will likely limit the functionality of our website.

Our website uses different kinds of cookies (transient / persistent). Transient cookies or session cookies are automatically deleted from your device after you end your session, when you log out or when you close your browser. Persistent cookies are automatically deleted only after a certain period of time has passed or when you actively delete them in your browsers setting.

Our own cookies make our website work. This includes making our product designer, shopping basket and checkout work and determining if you are logged in or not and remembering your settings and preferences.
Individual features of our website are provided by third parties using third-party cookies. You can configure how your browser stores or rejects third party cookies in your browser settings.

Google Analytics

This website uses Google Analytics, a web analytics service by Google Inc. / Google Ireland Ltd. („Google“). Google Analytics uses cookies to analyze how you use our website. This information is usually transferred to and stored on a Google server, usually located in the USA.

This website activated the _anonymizeip feature. This prevents the storage of your full IP address. Therefore, this information cannot be used by us or Google to identify you personally. The information generated in this process is used by Google on our behalf to analyze and show us how our visitors interact with our site. This helps us to pursue our legitimate interests to improve our website and your user experience.

You can prevent Google from including your visit to our site in its analysis by installing the following browser add-on by Google:

Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will be asked to provide your consent again.

Legal basis for using Google Analytics is Article 6 (1) (f) GDPR.

Google Analytics:
Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland
Terms & Conditions:
Privacy Policy:
Google is EU-US Privacy Shield certified:

Facebook Remarketing (Facebook Pixel, Custom Audiences, Conversion)

This website uses Facebook Remarketing (Facebook Pixel, Custom Audiences, Conversion), a service by Facebook Inc. / Facebook Ireland Ltd. („Facebook“).

With the use of Facebook Remarketing we pursue our legitimate interest to only display advertisement to you that is relevant and to optimize our website and services to make them more interesting to you.
Facebook Remarketing enables us to include our visitors in our Facebook Ads campaigns. When you already expressed interest in our website or similar services, Facebook Remarketing enables us to display only Facebook Ads relevant to you (Custom Audience from website).
Furthermore, Facebook Remarketing helps us to track the effectiveness of our advertisement for statistical and market research purposes by showing us if a visitor is referred to our website by a Facebook Ad (Conversion).

Because of the implementation of Facebook Remarketing on our website (Facebook Pixel), your browser will automatically and directly connect to a Facebook server. We do not have any control about how Facebook uses the collected data in detail. Therefore, we inform you about what we know: Facebook knows that you visited a certain website or that you clicked on a certain Facebook Ad. When you are a registered Facebook user, Facebook can relate this information to your personal account. When you are not a Facebook user or you are logged out, Facebook might collect and store your IP address or other identifying factors.
Please also consult Facebook’s privacy policy to understand how Facebook uses your data.

If you do not want Facebook to collect your data on our website, you can deactivate the Facebook Remarketing feature in you Facebook settings or here:

Legal basis for using Facebook Remarketing is Article 6 (1) (f) GDPR.
Facebook Remarketing:
Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland
Privacy Policy:
Privacy settings for Facebook users:
Facebook is EU-US-Privacy-Shield certified:

Data automatically submitted by your browser.

If you are simply visiting our website and therefore don’t intently submit information to us (e.g. through a contact form), we also process the personal data that your browser submits to our servers. For hosting our website, we employ an external hosting service provider.
In that case we process the following data pursuing our legitimate interest of being technically able to display our site to you and ensure its stability and security:

  • IP address

  • Date and time of the request

  • Time zone difference to Greenwich Mean Time (GMT)

  • Content of the request (specific site)

  • State of transfer / HTTP access status

  • Transferred data volume

  • Referring Website (request origin)

  • Browser (type/version/language)

  • Operating system

We will delete this data after seven days.
Legal basis for this processing of data is Article 6 (1) (f) GDPR.


When you subscribe to our email newsletter you consent to receiving information about our current offers that might be of interest to you. The categories of goods and services advertised are specified in your declaration of consent.
We use a double opt-in procedure during our subscription process. After your sign-up we will send you an email asking you to confirm your email address and your consent. If you do not confirm, your data will be deleted automatically.

For our newsletter the only mandatory information is your email address. You can voluntarily provide further information to help us personalize the experience for you. After your confirmation we will maintain your e-mail address and further information you provided. Furthermore, we will maintain the IP address used at time of subscription and confirmation. This is used to substantiate your subscription and consent and detect a potential misuse of your personal data.

You can withdraw your consent to receiving our newsletter at any time by clicking the link provided in the newsletter or by sending an e-mail to hello@thisisnoan.com.
For sending our newsletter we employ an external email newsletter service provider located in the USA. The service provider is certified under the EU-US Privacy Shield Framework and has entered a data processing agreement with us.
Legal basis for this processing of data is Article 6 (1) (a) GDPR.

Our Social Media

On our website we provide you with links to our following social media sites:

  • Facebook

  • Instagram

  • Pinterest

When you follow one of the links to our social media accounts you leave our website. Therefore, we do not have control about data processing on these external platforms. We neither know for certain the scope of the data collection, the purpose of its processing nor how long it will be stored or when they will be deleted. Usually the servers of these platforms are located in the USA.
For further information on this we would like to refer you to the platforms and their privacy policies. There you will also find information on how to adjust your privacy settings on these platforms and possibilities to opt-out:

Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland
Privacy Policy:
Facebook is EU-US-Privacy-Shield certified:

Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland
Privacy Policy:
Facebook is EU-US-Privacy-Shield certified:

Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland
Privacy Policy:
Pinterest is EU-US-Privacy-Shield certified:

Right to object / Withdrawal of consent

In case you consented to the processing of your personal data you can withdraw your consent at any time. Your withdrawal will have an influence on our permission to process your data.
In case we base the processing of your personal data on a balance of interest in the meaning of Article 6 (1) (f) GDPR you have the right to object to our processing of your data. This is especially the case when the processing is not necessary to perform a contract. When you object to the processing of your personal data we need to ask you to state the reason for your objection. When your objection is reasonable we will cease to process your personal data or adapt the processing accordingly. Alternatively, we will state our reasons why we think further processing of your personal data is legitimate.

Of course, you are able to object to the processing of your personal data for the purpose of advertising or data analysis at any time.
Please inform us about an objection by contacting us or using the opt-out mechanisms described in this privacy policy:

32 avenue Victor Hugo
L-1750 Luxembourg
E-Mail: hello@thisisnoan.com